Delete your RealityPal account

Delete your account and data

You can delete your RealityPal account, and everything stored with it, at any time. You can do it in the Android app, in the web app, or by email if you no longer have the app. You don’t need to reinstall anything.

In the Android app

1. Open RealityPal and sign in.
2. On the Chats screen, tap the Settings (gear) icon.
3. Scroll to the bottom and tap Delete account, below Sign out.
4. Read the notice and tap Delete to confirm.

In the web app

1. Sign in at https://dev.realitypal.ai with the same account.
2. Open Settings from the top bar (or from the account menu at the top right).
3. Under Account actions, click Delete account.
4. Type DELETE in the box and click Delete.

Without the app

Email support@realitypal.ai from the email address on your account, with the subject “Delete my RealityPal account” and your username. We’ll verify that the request comes from the account owner, then delete the account and its data within 30 days. We’ll never ask for your password.

What gets deleted

• Your sign-in account (username, email, password or Google link) and your profile.
• All your conversations and messages, including Hermes and OpenClaw task results, reminders and routine messages.
• Photos and camera-clip frames you sent, and your Pal’s voice replies.
• Reminders, routines and routine history, and your notification settings.
• Content reports, usage counters, subscription records and purchase tokens, and your push token.
• On Android, face-recognition data on your phone (it never leaves the device).

How fast it happens

• Immediately: your personal encryption key and your sign-in account are destroyed. From then on your encrypted content (conversations, messages, reminders and routines) can no longer be read by anyone.
• Within minutes, usually: the remaining records and files, including photos, camera-clip frames and voice replies, are removed automatically in the background.
• Backups: deleted data can remain in our encrypted database backups for up to 35 days before it’s overwritten. Your content in those backups is encrypted with your personal key, which is destroyed and never backed up, so it stays unreadable.
• What we may keep: only minimal transaction records we must keep for tax and accounting, for up to 7 years. Google keeps its own purchase records under its policies.
• Banned accounts: if we banned the account for breaking our Terms, we keep a one-way, keyed hash of its email address (not the address itself) so it can’t be used to sign up again (see the Privacy Policy).

Cancel your subscription separately

Deleting your account does not cancel a Google Play subscription. To stop future charges, cancel it in Google Play: Google Play → Payments & subscriptions → Subscriptions → RealityPal → Cancel, or open play.google.com/store/account/subscriptions.